Terms & Conditions
Kings Wild Return Policy
- Items can be returned in the original packaging within 30 days of the purchase.
- To be eligible for a return, your item must meet these requirements:
- Item must be unused
- Item must be in the same condition as it was received
- Item must be in original packaging.
*Note: If the deck is returned to us and does not meet the listed requirements, we will notify you that the return is not accepted and there will be no refund issued.
- Gift cards are exempt from being returned.
- To complete your return, we require a receipt or proof of purchase.
- If you ask for a refund for any item, before the product ships, there will be a 5% restocking fee deducted from the total value of the order.
*Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item returned that is not in its original condition (damaged or missing parts for reasons not due to our error)
- Any item that is returned more than 30 days after delivery. (This delivery date is confirmed by the tracking number attached to your order)
- If you wish to return an item, not due to a defect or damage to the product, you will be responsible for the shipping cost and the 5% restocking fee will be applied to your refund amount.
What Qualifies for a Refund?
- If you are unsatisfied in any way with your order you will have 45 days from the order date to reach out to email@example.com to receive a full refund.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you have not received a refund yet, first recheck your bank account.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at firstname.lastname@example.org.
We will notify you once we have processed the refund on our end. Shortly after you should receive a confirmation email of the particular refund, if you do not receive this, please contact us at email@example.com.
- Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
- Sale items cannot be exchanged.
We will only exchange/replace items if they arrive defective or damaged from our error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 3601 Old Tasso Rd, Cleveland, TN 37312.
Many of our products are limited edition and are not always in stock. If you would like to make an exchange of equal value, please contact email@example.com and will work with you on a case by case bases to organize an exchange.
- If you have received a defective or damaged deck (due to our error), you will have 15 days from the day of delivery to notify us of the issue. If 15 days have passed, we cannot guarantee that we will accept the exchange or have the capabilities to replace the item.
Lost or Stolen Items:
Once we take the packages to the Post Office, we are not in control of their tracking system, what is displayed, and when it updates.
If your order states:
If the status has still not been updated after 6 weeks in tracking, we can offer you a refund or a replacement if we still have the items in stock.
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
- To return your product, you should mail your product to:
Kings Wild Project Inc. 3601 Old Tasso Rd. NE, Cleveland, TN 37312
- You will be responsible for paying for your own shipping costs for returning your item if the return is not due to a defect or damage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
- After an order is shipped out from the Kings Wild Project warehouse, we no longer have control over the package, its whereabouts, or its shipping time. We will not be able to provide detailed insight into its whereabouts apart from what the tracking indicates.
- If you did not receive a shipping notification, contact us at firstname.lastname@example.org and if your order has been sent out at the time you email us, we will be able to provide you with the tracking number.
- If the requested shipping service that the customer has selected is more than the amount the customer paid, Kings Wild Project reserves the right to ship the order through a service of our choosing that is covered by the shipping cost paid by the customer.
- Due to the current shipping time with the United States Postal Service, please allow up to 6 weeks for delivery for any order that is being shipped outside the US. If you are an international customer and your order has not moved from its most recent update for at least 6 weeks, please email us at email@example.com.
- If you are a subscriber and need to change your address, you can do so in one of two ways:
- Accessing your ReCharge account and doing it from there, or
- Email us at firstname.lastname@example.org and we can change it on our end
* Note: if the subscription has already been charged to the card or other payment method, you will need to email us directly.
- If you purchasing through the website and not a subscription and need to change the address for an order that has already been charged to your card or payment method, you will need to email us directly and notify us that you need the address change.
- If you fail to notify us of an address change and the order is shipped out, there is no guarantee that we will be able to receive the deck back or be able to send it out to you.
Disclaimer for Shipping:
- As an international customer, any taxes charged to you outside the VAT tax (is applicable to you) is not received by us. It is a tax imposed by the respective country. We are unable to void/null that tax and will refuse to do so if requested. Paying those taxes is the responsibility of the customer. If those taxes are not paid and the package is shipped back, we are not responsible for any fees required to receive or for a replacement to be mailed out.
- If an address is incorrectly entered at the time of checkout, Kings Wild Project does not guarantee the following:
- the address is applicable for change. It is the responsibility of the customer to confirm the shipping address during checkout and on the confirmation email that is sent after the order is processed. As stated previously, we are able to change shipping addresses dependent on initial communication from the customer. If the package has already been sent, there is no guarantee that the package will: 1) be delivered correctly, 2) it will be returned to Kings Wild Project Headquarters, and 3) we will be able to send a replacement package.
- If the package is returned to the headquarters, we reserve the right to request the payment of additional fees in order to send it to the correct address.
- We cannot be held accountable If an order is lost, stolen, or misdelivered by the respective carrier. Once orders have left the warehouse, responsibility passes onto the carrier and if you believe a package is in one of these situations, you will need to contact the local post office or carrier for assistance. If you have further questions about your package, email us at email@example.com and we can ensure that you have the correct tracking number. Outside of providing the tracking number, there is no additional information we will be able to provide on the whereabouts of your order.