Returns, Refunds & Exchanges

We want you to be satisfied with your Kings Wild Project purchase. Please review the following guidelines before requesting a return, refund, exchange or replacement.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must:

• Be unused and in the same condition in which it was received

• Include its original packaging

• Include a receipt, order number or other proof of purchase

Before returning anything, please email support@kingswildproject.com. We will review your request and provide return instructions.

All authorized returns should be mailed to:

Kings Wild Project Inc.
114 Goldstar Drive SW
Cleveland, TN 37311

Please do not send products back without contacting us first. Products returned without authorization or products that do not meet these requirements may be refused and may not qualify for a refund.

Non-Defective Returns

If you are returning a product for a reason other than damage, defect or an error by Kings Wild Project:

• You are responsible for return-shipping costs.

• Original shipping charges are nonrefundable.

• A 5% restocking fee will be deducted from your refund.

• The product must meet all return-eligibility requirements listed above.

We recommend using a trackable shipping service. For returns valued at more than $75, you may also want to purchase shipping insurance. Kings Wild Project cannot guarantee receipt of a return package that does not include tracking.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect because of an error by Kings Wild Project, please email support@kingswildproject.com within 15 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

Once the issue has been reviewed, we may offer a replacement, exchange or refund.

Many Kings Wild Project products are limited editions and may no longer be available. If the original product cannot be replaced, we may offer an item of equal value, store credit or a refund.

Damage caused after delivery, ordinary wear or improper handling does not qualify for a replacement.

Exchanges

We generally offer exchanges only for damaged, defective or incorrect products.

Requests for other exchanges will be considered individually and depend upon product availability. Customers are responsible for any return-shipping costs associated with a voluntary exchange.

All products approved for exchange must be sent to:

Kings Wild Project Inc.
114 Goldstar Drive SW
Cleveland, TN 37311

Sale items cannot be exchanged unless they arrived damaged, defective or incorrect.

Cancellations Before Shipment

If you request to cancel an order before it ships, a 5% restocking and processing fee will be deducted from the refund.

Once an order has shipped, it cannot be canceled. You may request a return after receiving it, subject to the requirements of this policy.

Sale Items and Gift Cards

Sale and final-sale items are not eligible for returns, refunds or voluntary exchanges.

If a sale item arrives damaged, defective or incorrect, please contact us within 15 days of delivery.

Gift cards are nonrefundable and cannot be returned.

Refunds

After receiving and inspecting an authorized return, we will email you to confirm whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method. Applicable restocking fees, nonrefundable shipping charges or unpaid return-shipping costs will be deducted from the refund.

Your bank or credit-card company may require additional processing time before the refund appears in your account.

If you have received confirmation that a refund was issued but it has not appeared after checking with your bank or card provider, please contact support@kingswildproject.com.

Gifts

If an order was marked as a gift and shipped directly to the recipient, an approved return will be issued as store credit to the recipient.

If the order was not marked as a gift, the refund will be issued to the original purchaser and original payment method.

Delayed, Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, tracking updates and delivery times are controlled by that carrier.

If tracking has not updated for six weeks, please email support@kingswildproject.com. We will review the shipment and may offer a replacement, if the product remains available, or a refund.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier or your local post office first. Kings Wild Project is not responsible for packages that are stolen or misdelivered after being marked as delivered, but we will help provide the available tracking information.

International customers should allow up to six weeks for delivery before reporting a package as missing or stalled.

Incorrect Addresses

Customers are responsible for confirming that their shipping address is correct at checkout and in the order-confirmation email.

If you need to change an address, contact support@kingswildproject.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because an incorrect or incomplete address was provided, the customer may be required to pay additional shipping charges before the order is sent again.

International Orders

International customers are responsible for customs duties, import taxes, handling charges and other fees imposed by their country.

If a customer refuses to pay required import charges and the package is returned to Kings Wild Project, any refund will be subject to the terms of this policy. Return fees, carrier charges and other costs incurred by Kings Wild Project may be deducted from the refund.

Contact Us

To request a return, refund, exchange or replacement, email:

support@kingswildproject.com

Please include your order number and a brief explanation of your request. Do not mail a return until you have received return authorization.

All authorized returns and exchanges must be mailed to:

Kings Wild Project Inc.
114 Goldstar Drive SW
Cleveland, TN 37311